Refund policy
Return & Refund Policy (United States Only)
We offer a 14-day return policy, meaning you have 14 days after receiving your item within the United States to request a return.
Return Eligibility
To be eligible for a return, your item must:
- Be in the same condition as received (unused/unworn)
- Have original tags attached
- Be in its original packaging
- Include a receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at fperfec@gmail.com
Important: You must contact us before returning any item. We may provide a free return shipping label if eligible. Unauthorized returns will not be accepted.
Return Address:
RETURN PHUONG-LOI
4837 Nash Dr
Fairfax, VA 22032
If your return is approved, we will provide a return label and instructions.
Damaged or Incorrect Items
Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately for assistance.
Non-returnable Items
We do not accept returns for:
- Perishable goods
- Custom or personalized items
- Personal care products
- Hazardous materials
- Sale items or gift cards
Exchanges
The fastest way to get the item you want is to return the current item and place a new order once the return is approved.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days.
Please note that banks or credit card companies may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at fperfec@gmail.com Or you can contact us via our Facebook page: https://www.facebook.com/leader.2569